Sunday, 20 February 2011

Update: Buyer Protection cases to be added to seller performance standards


15 October, 2010 | 10:05AM BST

eBay has awarded grants to 3 favourite UK charities, as voted by buyers and sellers. Over 32,000 votes were cast for?2,001 UK charities in September.

1st prize: Cancer Research UK (4,707 votes) - ?5,000
2nd prize: Dogs Trust (2,856 votes) - ?3,000
3rd prize: NSPCC (2,752 votes) - ?2,000

When you?ve chosen your favourite charity, you can support them whenever you buy and sell on eBay. Find out how to select your favourite charity on eBay
Through eBay for Charity, you?ve donated over ?20 million for UK charities. This year, you raised over ?545,000 to help those affected by the Haiti earthquake, and over ?290,000 to help people affected by the floods in Pakistan.

Thank you for your generosity and for using eBay for Charity to support the causes you care about. Find out more about eBay for Charity

Regards,
The eBay team



14 October, 2010 | 02:11PM BST

eBay has now launched new sites in Finland, Hungary and Portugal. This means an additional 25 million people are now able to use a local eBay website.

Earlier in 2010 eBay opened sites in Russia, the Czech Republic, Greece, Denmark, Sweden and Norway. Since then, over 8 million items have been bought from these markets and the number of customers continues to grow rapidly. The most popular item categories in these new markets are Fashion, Consumer Electronics and Auto Parts.

Key benefits for sellers:
- Increase sales as buyers will be directed to listings on eBay.co.uk that offer delivery to their location.
- Target specific markets as buyers generally look for products that cannot be found locally or are more expensive in their own country. This is especially the case with auto parts, fashion and consumer electronics.

Key benefits for buyers on eBay International Market:
- An eBay site in their local language: The only things not translated will be seller?s item titles and descriptions.
- The ability to search for items across eBay?s global inventory which can be delivered to their location
- Prices converted into local currency
- Customer support in their native language

Buyer & seller protection on the eBay International Market:
- PayPal will be the only accepted form of payment on the eBay International Market sites. eBay Buyer Protection will apply to nearly all purchases made on eBay.co.uk and paid with PayPal. ?

If you want your items to be viewed by buyers from these markets, important things to know are:
- Only fixed price items will be included
- You?ll need to offer worldwide postage and specify P&P costs
- You must be PayPal verified and offer PayPal as a payment option.

Find out more about eBay International Markets and how to increase your international sales. ?

Best regards,
The eBay Team



04 October, 2010 | 09:39AM BST

New features and enhancements coming to eBay Fashion

The fashion shopping experience is being improved on eBay, with new search features available to help you find great fashion deals on eBay.

Fashion destination page has a new look in October

Here, you?ll find:

A redesigned page that will give you a visual and more inspirational browsing experience.Information on the latest fashion trends, popular items and great deals.?Links to specific products from the wide selection available on the site.?

A navigation that is faster, easier and better Simply click on the ?Fashion? link to access the fashion destination page from the eBay header.Easily access the main clothing categories from the new category navigation bar. New Fashion Shopping Profiles will give you the ability to save personalised profiles and preferences (Brand, Size, Item Condition, Format) and allow you to find your individual style. You can apply these profiles to the new landing pages and the Clothing, Shoes & Accessories search results pages.Filter items by item condition, brand, size, colour, price using "More Like This".Improvements to the navigation for Clothing, Shoes & Accessories on search results pages enable multi-select, visual size buttons and brand scroll.If you?re a seller in Fashion
Take advantage of the new features on eBay Fashion by following these listing best practices: Include high quality photos showcasing your products? Upload large, high resolution images?at least 1000 pixels on the longest side, and at least 90dpi. The photos should be well lit, focused and with a neutral background.Use a mannequin or model?when photographing clothing. It?s a better way to show fit than hangers. Be sure to show photos of tags on your new items.Provide multiple photos?that show your item from different angles and focus on details, applications and any wear, tear or defects to set buyer expectations about imperfect items. Make it easy for buyers to find all the information on brand, colour, style, size and condition
Fill in all item specifics?using the eBay values that best describe them, as this will help buyers when searching for it. Make sure the most appropriate category has been chosen for the item.Maximise the item?s title?using all 55 characters. Include relevant keywords, such as brand, size, colour and material.? Hint:?Use bulk edit tools?to optimise title, change the category, add details to the descriptions and add pictures to the live listings.Use multi-variation listings Sellers can include multiple variations of one product (such as colour and size) in one listing which will provide a better shopping experience.?Each item variation?can be priced and all the colours and sizes sold for a?single listing fee.

Regards,

The eBay Team